Kickstarter Terms and Conditions
Welcome to Rook's Kickstarters Terms and Conditions. Please read these before you Pre-Order a Kickstarter Game.
1. PRICING: Rook's generally tries to match the shipped price of a Kickstarter during the pre-order period. Once a Kick has arrived we will usually change the price to reflect the market price. Once a Kickstarter has arrived, we can not guarantee any particular price unless you have previously pre-ordered it.
2. FULFILLMENT: Due to Kickstarters nature, we can not guarantee we will actually recieve the game or the quantities we order. In the event we can not fulfill a game, you will be entitled to a complete refund.
3. SHIPPING: If you would like your game shipped, you will be charged actual shipping after the game has arrived at our store. We will send you an invoice for the shipping. If you do not want to pay for the shipping, we will offer a full refund for the pre-order price.
4. COMMUNICATION: When we recieve the game, we will contact you about picking up the game or shipping options. In the event we can not contact you, after 14 days we may convert your pre-order purchase to store credit and we man choose to sell your game to another customer. In the event you contact us after the 14 day period, we ill offer a full refund if the game is not available.
5. PRODUCTS: We can not guarantee that the product we receive will be the exact product shown during the Kickstarter campaign or that we will receive the pledge level we are advertising as a pre-order. If the product we receive is not what you expected, you will be able to get a full refund.
If you have any questions, please contact us here with any questions.